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Service Area

Back Office Services

Innovation in the back office can drive significant efficiencies and directly impact customer and employee satisfaction.

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Is Your Back Office Too Costly?

We Can Help Solve That Problem

By failing to innovate, most back offices today are experiencing the seeming contradiction of being both bloated and understaffed at the same time. The pandemic and subsequent talent drain has only exacerbated the issue.

Unfortunately, cost-cutting initiatives nearly always fail, with 90% of organizations back to their previous budgets within just four years and fewer than 40% hitting their first-year goals.

Improving efficiency is the only path forward, but it requires deeply understanding best practices and technology leadership. We can deliver both.

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The Smart Back Office is Here

Continuous Innovation & Process Maturity

If you aim to solve your back office challenges once and for all, you need a partner that can bring more than bodies and a few subject matter experts to the table. 

As the first technology consulting firm, we have more than 50 years experience leading from the front — we developed the technology behind GPS and created the first remote help desks for McDonalds back in the early 2000s. We bring that culture of innovation in process and technology to every new partnership.

Ready to learn more?

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How We Can Help

As an independent firm, we can develop a perfect-fit solution for your business, but here are some of the things we do...

ORDER-TO-CASH (OTC)

We provide end-to-end Business Process Optimization (BPO) for customer service and Order to Cash (OTC).

SUPPLY CHAIN

Although back offices play a crucial role in supply chains, they do not receive enough innovation. We'll turn yours into a source of strength...

FINANCE & ACCOUNTING

Finance professionals in the "back office" are frequently required to interact with customers: we ensure those interactions demonstrate service excellence.

MORTGAGE SERVICES

With offices around the world, we're able to ensure each task is performed optimally and 24/7.

ADVISORY SERVICES

Need help getting your back office in alignment with best practices? Our team of experts is happy to perform an audit and share their thoughts.

ORDER TO CASH (OTC)

Eliminating Leaks in the Bucket

Order-to-Cash (OTC) is the entire set of business processes from receiving the order up to the point payment is received and logged in your accounting system. But we take this one step further by offering technical and customer support, ensuring every link in the customer service experience is optimized.

We possess the process maturity to do all of these elements extremely well, but it's our customer service experience when handling the delicate aspects of the business that makes Solugenix the ideal partner. We operate with precision and deliver extraordinary SLAs. Schedule a call and we'll show you how.

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SUPPLY CHAIN

Bring Supply Chain Innovation to Your Back Office

When it comes to supply chain management, it's usually the "front office" that gets the most attention. There are robots in warehouses moving and counting goods, machine learning (ML) is used at manufacturing sites to detect quality defects, and self-driving trucks are in the pipeline.

But what about the "back office," where 20-25% of supply chain personnel work, and which has a major impact on overall efficiency?

Is Excel still your go-to tool? Hand-filling orders or tracking inventory by hand? Predicting demand without machine learning? How much time is wasted scanning documents and entering data? All of these opportunities are apparent without knowing the particulars of your business.

Discover how we can transform your supply chain into a pillar of strength.

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MACHINE LEARNING (ML)

Process & Technology Innovation for the Financial Back Office

Too many finance teams are reliant on legacy systems and outdated processes, with fewer than a quarter even fully digitized. This high level of manual processing is not only costly and slow, but it results in inconsistencies and a high error rate.

Modern back offices are frequently required to interact with customers, such as Accounts Receivables and Collections, blurring the line between front and back offices. Our customer service experience enables us to handle these delicate aspects of the back office with care, resulting in extraordinary SLAs.

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MORTGAGE SERVICES

Mortgage Origination & Servicing

We understand time is money. A faster time to close not only eases cashflow, but it enables you to cycle more frequently and keeps your customers happy and coming back to do more business.

With offices around the world, we're able to ensure each task is performed optimally and on a 24-hour clock. We play mortgage hot potato, because we know that's where the value is.

But economics isn't really your concern — you want to know about our quality and process maturity. In other words, can we improve your service level efficiency and ROI at the same time?

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ADVISORY SERVICES

Plan For Back Office Success 

So you know your back office needs help, but aren't sure where to start? Don't worry, that's what we do. 

While every business is unique, we've been doing this a long time and understand which principles and best practices are transcendant. Whether you decide to outsource some, all, or none of your back office functions, we can deliver value at every level of engagement.

Working with us is simple: just click the button below and fill out the form. A member of our team will reach out to develop a smart strategy you can use to sell the initiative to stakeholders inside your organization.

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Support Center Case Studies

See how we've helped companies like yours overcome industry challenges

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Intelligent Automation for the Back Office

As a technology company, we take advantage of the latest automation technologies & pass the efficiencies onto you...

Business Process Automation

Streamline core business operations by defining and automating processes and workflows

High Volume Task Automation

Tasks that might take human employees hours can be performed by bots in mere minutes

Customer Service Management

Bots and AI can be used extensively to streamline the customer support experience

Deduplication & Record Validation

Bots and AI can be used to keep all of your systems of record up-to-date & accurate when new data is gathered

Supply Chain Automations

Using trends and predictive analytics to always know where you need product, so you can maximize revenue

Auditing & Regulatory Compliance 

Bots always adhere to the process with 100% compliance and fewer errors, ensuring your organization is protected

Invoice to Purchase Order Automation

Automate the invoice-to-purchase order process in QuickBooks, including error detection.

Payroll Accounting

Bots can handle anything rule-based, including complex project-based accounting systems

Interested in standalone automation services for your team?

More About Automation

Continuous Improvement with Our Center of Excellence

Custom Solutions

Our Center of Excellence (COE) deepens its partnership with you by analyzing your current processes & applying customized solutions to deliver specific improvements.

Explore the TRACE COE

Sustainable Growth

Improvements can include everything from workforce and management training to process improvements that are sustainable and adaptable for the long haul.

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Connect with our Back Office team to discuss your business requirements

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