Bring Innovation to Your Back Office

By failing to innovate, most back offices today are experiencing the seeming contradiction of being both bloated and understaffed at the same time. The pandemic and subsequent talent drain has only exacerbated the issue.

Unfortunately, cost-cutting initiatives nearly always fail, with 90% of organizations back to their previous budgets within just four years and fewer than 40% hitting their first-year goals.

Improving efficiency is the only path forward, but it requires deeply understanding best practices and technology leadership. We can deliver both.

Eliminating Leaks in the Bucket

Order-to-Cash (OTC) is the entire set of business processes from receiving the order up to the point payment is received and logged in your accounting system. But we take this one step further by offering technical and customer support, ensuring every link in the customer service experience is optimized.

We possess the process maturity to do all of these elements extremely well, but it's our customer service experience when handling the delicate aspects of the business that makes Solugenix the ideal partner. We operate with precision and deliver extraordinary SLAs. Schedule a call and we'll show you how.

When it comes to supply chain management, it's usually the "front office" that gets the most attention. There are robots in warehouses moving and counting goods, machine learning (ML) is used at manufacturing sites to detect quality defects, and self-driving trucks are in the pipeline.

But what about the "back office," where 20-25% of supply chain personnel work, and which has a major impact on overall efficiency?

Is Excel still your go-to tool? Hand-filling orders or tracking inventory by hand? Predicting demand without machine learning? How much time is wasted scanning documents and entering data? All of these opportunities are apparent without knowing the particulars of your business.

Discover how we can transform your supply chain into a pillar of strength.

Too many finance teams are reliant on legacy systems and outdated processes, with fewer than a quarter even fully digitized. This high level of manual processing is not only costly and slow, but it results in inconsistencies and a high error rate.

Modern back offices are frequently required to interact with customers, such as Accounts Receivables and Collections, blurring the line between front and back offices. Our customer service experience enables us to handle these delicate aspects of the back office with care, resulting in extraordinary SLAs.

We understand time is money. A faster time to close not only eases cashflow, but it enables you to cycle more frequently and keeps your customers happy and coming back to do more business.

With offices around the world, we're able to ensure each task is performed optimally and on a 24-hour clock. We play mortgage hot potato, because we know that's where the value is.

But economics isn't really your concern — you want to know about our quality and process maturity. In other words, can we improve your service level efficiency and ROI at the same time?

Plan For Back Office Success

So you know your back office needs help, but aren't sure where to start? Don't worry, that's what we do.

While every business is unique, we've been doing this a long time and understand which principles and best practices are transcendant. Whether you decide to outsource some, all, or none of your back office functions, we can deliver value at every level of engagement.

Working with us is simple: just click the button below and fill out the form. A member of our team will reach out to develop a smart strategy you can use to sell the initiative to stakeholders inside your organization.